Support

Last updated · June 23, 2026

We're here to help you get the most out of Sepia. Whether you have a question about a film, need help with a purchase, or want to remove your account, this page explains how to reach us and how to manage your data.

1. Contact us

The fastest way to get help is by email. Reach our team at inandha97@gmail.com and we aim to respond within 48 hours. To help us resolve your request quickly, please include your account email, the name of the film involved, and a short description of the issue.

2. Common questions

Many of the most frequent questions about how films, invites, reveals, and pricing work are answered on our FAQ. If you can't find what you need there, email us using the address above.

3. Purchases and refunds

Sepia's per‑event purchases and add‑ons are processed by Apple through the App Store. To view your purchase history or request a refund, manage your purchases through your Apple account. For questions about what a purchase unlocks, contact us and we'll be glad to help.

4. Deleting your account

You can permanently delete your Sepia account at any time, directly from within the app. Deleting your account is permanent and irreversible: it erases your account and all associated data from our servers.

How to delete your account in the app

1. Open the Sepia app and go to the Settings tab.
2. Scroll to the account section and select Delete Account.
3. Review the on‑screen notice explaining what will be removed, then confirm that you want to proceed.
4. Your account and its data are then permanently erased from our backend. This action cannot be undone.

What gets erased

• Your account and sign‑in identifiers.
• The films you host, including their titles, cover images, settings, and the photos within them.
• The photos you captured and any profile information associated with your account.
• Your participation records and display name across the Service.

Photos you contributed to films hosted by other people remain part of those films, as they belong to the host's event. Backups and system logs are purged on a routine cycle, and we may retain a limited amount of information where the law requires it or to prevent fraud and abuse.

Prefer that we delete it for you?

If you are unable to access the app, you can request deletion by emailing inandha97@gmail.com from the address associated with your account, with the subject line "Delete my account." We will verify your request and permanently erase your data, and we aim to complete the deletion within 30 days.

5. Privacy and terms

For full details on how we handle your information, see our Privacy Policy. Your use of Sepia is also governed by our Terms of Service.